Frequently Asked Questions
Company Overview
Pawty Global is a leading global manufacturer of premium pet products, with 15 years of industry experience and 10 years of international supply expertise. We design, develop, and produce a comprehensive range of high-quality pet products, combining innovation, functionality, and sustainability to meet the needs of distributors, retailers, and e-commerce partners worldwide.
Pawty Global specializes in smart pet products and provides a one-stop sourcing solution for all pet supply categories.
Our portfolio includes:
- Smart pet feeders, water fountains, Cat litter box, and intelligent devices
- Pet beds, toys, grooming tools, collars, leashes, harnesses, and more
By combining innovation with functionality, we enable our clients to save time and effort with a full range of supply chain solutions, delivering everything their pet business needs in one place.
Yes. Pawty Global is committed to sustainable manufacturing. Many of our products and packaging materials comply with EU environmental standards, using eco-friendly, recyclable, and safe materials to reduce environmental impact.
Yes. PawtyGlobal products meet international safety and quality standards and hold certifications including CE, RoHS, ISO, FSC, Sedex, BSCI, and others as applicable. This ensures compliance with European regulations and gives our partners confidence when selling in EU markets
Advantages & Services
We go beyond manufacturing to help our partners succeed online.
Several value-added advantages for e-commerce and Amazon sellers:
- Ready-to-Use Marketing Assets: Free high-resolution image pack with every order; custom videos and lifestyle photography available.
- E-Commerce Expert Support: Free guidance on listings and A+ Content; direct access to our Amazon specialists.
- Full Account Management: Tailored Amazon operation plans covering everything from listing setup to advertising.
These services help our partners launch faster, enhance content quality, and grow their sales efficiently across global marketplaces.
Yes. Customization is one of our key advantages.
We provide tailored solutions for:
- Product design & materials & color
- Sizes & packaging
- Branding & private label
- Retail display & POS
You can reach our team directly or submit an inquiry through our contact form.
Simply share your product selection, quantity, and customization needs.
Our sales representative will provide a quotation, lead time, and shipping plan to streamline your purchasing process.
Order, Payment & Delivery
Payment:
- Sample order and Small order 100% payment before production(Support PayPal)
- Bulk orders: 50% deposit via T/T, with the remaining balance due before shipment.
Lead time:
- Sample orders: Usually shipped within 3 working days.
- Ready stock: Dispatched within one week.
- Bulk production: Typically 20-25 working days, depending on order volume and customization requirements.
Shipping options:
- Express (DHL, FedEx,UPS) for small parcels of samples.(5-8 Days,DDU)
- Sea(50-60 days), air(12-20 days) , or railway transport(35-45 days) and SINO-EUROPE trucking shipping (35-45 days)for bulk orders with DDP service available.
MOQ varies depending on the product type and customization level.
We aim to remain flexible to support both independent retailers and large distributors.
Please contact our sales team for product-specific MOQ information.
Absolutely. We support sample orders so you can evaluate product quality before committing to bulk orders.
Sample costs and shipping fees may apply, but they are often deductible from the final bulk order amount.
Yes, absolutely. With years of experience in international trade, we offer worldwide shipping to over 100 countries. Our professional freight forwarding partners handle all logistics — including export documentation, customs clearance, and door-to-door delivery.
Once your payment is completed, you can simply sit back and wait for the goods to arrive safely at your designated address.
After-Sales & Support
We are committed to customer satisfaction.
For any product quality issues, we provide:
- Replacement or repair of defective items in future orders
- Replacement or repair of defective items in future orders
- Warranty and service according to product category
Our team ensures a smooth and reliable after-sales experience for all clients.